FAQ

Frequently asked questions

Can I use it for free?
This extension YOOX search helper (Ysh) has a 7-day trial period. During this period, it can be used free of charge.
How is my account information managed?
Ysh shares account information with this site (yoox.orthors.net) in the background to properly manage your license information and tracking information. In addition, Ysh uses coocie to communicate in order to share this information in the background.
Offline mode is displayed. Is there an error?
This is not an error. If our server is in off mode for maintenance etc., Ysh will be displayed as offline mode. In the offline mode, search assist functions etc. work as usual, but new registration or editing of tracking cannot be performed.
Ysh does not work, is it a bag?
Ysh uses javascript and cookie information. If you do not allow them on your browser, Ysh will not work properly. Also, if you turn off background communication in the extension’s individual settings, Ysh will not function properly.